Payment Terms
Invoices will be issued after completion of services, electronically unless otherwise requested. Payment terms: net -30- days. We proudly accept the following forms of payment: Electronic Funds Transfer, Company Check, Visa, MasterCard & Amex.
Invoice Policy
Unless otherwise requested, invoices will be billed monthly for all services. PBE will send all invoices for monthly services within 30 days of the close of the month being invoiced for.
Scheduling Policy
In most cases, PBE will respond to ergonomic evaluation requests within 48 hours & will schedule those evaluations within two weeks from date of request. Should you have an urgent request, please let us know and we will make every effort to accommodate your needs.
Cancellation Policy
Please note that there is a 48 hour cancellation policy. If service gets cancelled less than 48 hours prior to the scheduled service, there will be a charge of ½ the normal fee of the service. If for whatever reason and whatever service, there is a cancellation less than 24 hours of that service, the charge will be the full amount for that service.
Travel Fee
For Onsite services which require excess travel time or distance outside of PBE’s standard geographic parameters, a travel fee will be charged at a rate of $75. Client will be made aware of any such charge, prior to scheduling service.
Off-Hours Fee
For services which occur outside of PBE’s standard work day (8a -6p, M-F), there will be an additional charge of $100 added to the normal service charge. Client will be made aware of any such charge, prior to scheduling service.
Personnel
PBE’s personnel to be on-site for evaluations do not have an unfavorable background check.
Licenses
PBE warrants that it has the appropriate licenses and will perform services in a professional and workmanlike manner using generally accepted industry standards.
Laws & Regulations
PBE warrants that it will follow all laws and regulations.
Insurance Coverage
PBE will maintain all insurance coverages at its own expense.
Video Policy
The concepts, delivery of those concepts and materials presented in all educational & training sessions (live, online et al) are proprietary to PBE. The client does not have the right to film, copy, resell, repackage, re-purpose, or distribute, under any circumstance, any of these proprietary concepts and materials, without the expressed written consent of PBE.
Privacy & Data Storage
More and more, we are fielding questions, like the following, regarding the data that is digitally collected as a result of the ergonomic services that we provide.
Is my data safe? And is the PBE platform HIPAA and GDPR compliant?
Rest easy! The answers are yes. You can access our privacy policy along with HIPAA and GDPR compliance here. If you have any other privacy concerns, let us know!
Do We Own The Data Collected by PBE?
Yes. Your organization owns all collected and stored data!
What if I need help retrieving my data?
PBE provides you with tutorials for successful (and easy) navigation on the back end of our secure and private third party platform, called Formstack. But if you need help just reach out to us. We are here to help!
Where is my data stored and for how long ?
PBE stores your data on Formstack for at least two years from the time of collection. At the end of those two years, unless you request otherwise, this data will be exported to a CSV file and stored on our dedicated and secure server.
How long does PBE hang on to your data?
PBE will retain your data for a minimum of one month and a maximum of 1 year subsequent to termination of services, unless otherwise requested.